Terms and conditions
1. What PetCare AI is
PetCare AI is a tool to organise your pet's health and get preliminary guidance. It does not provide veterinary services. Owner: Vantage Compliance & Tech SL, tax ID (CIF) B88756705, Avda. Segunda República 11, 28905 Getafe (Madrid), Spain.
2. The AI gives guidance, it does not diagnose
- The triage is a preliminary assessment for guidance only. It is not a diagnosis or a treatment and does not replace an examination by a licensed vet.
- It never recommends medicines or doses. Don't give your pet any medicine without a vet's advice.
- If you see emergency signs (difficulty breathing, seizures, heavy bleeding, can't stand up or possible poisoning), go to an emergency vet without waiting for the analysis.
- Details read from documents may contain mistakes: check them before confirming.
3. Account
You must be at least 14 years old and give accurate details. You are responsible for your password and for what is done with your account.
4. Plans and payments
- Free: 1 pet, 10 documents, 3 triages, limited medicine reminders and ads.
- Pro: €5/month or €50/year, no limits and no ads.
- Pro Family: €8/month or €80/year, Pro for up to 3 people including the payer.
Prices include VAT. Subscriptions renew automatically until you cancel them in My account → Plan; cancellation takes effect at the end of the paid period. Anyone using a shared pet does so under the terms of their own plan.
5. Acceptable use
Don't upload unlawful content, third-party content without permission, or content unrelated to caring for your pets. Don't try to access other people's data or interfere with the service.
6. Liability
Decisions about your pet's health are yours and your vet's. To the extent permitted by law, we are not liable for harm resulting from using the app's guidance instead of veterinary care.
7. Closing your account
You can delete your account at any time from the app (how).
8. Governing law
Spanish law. If you are a consumer, you keep the rights granted by the law of your country of residence.
Contact: support@petcare.ws.