Privacy policy
1. Who processes your data
Controller: Vantage Compliance & Tech SL, tax ID (CIF) B88756705, Avda. Segunda República 11, 28905 Getafe (Madrid), Spain. Privacy contact: privacy@petcare.ws.
2. What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Account: name, email, country, language, legal acceptances | Create and manage your account | Performance of the contract |
| Pet: profile, photos, documents, reminders, triages | Provide the service (history, reminders, document reading, triage) | Performance of the contract |
| People you share a pet or your Pro Family with | Manage shared access | Performance of the contract |
| Subscription: status, plan, payment customer ID | Charge for and manage Pro and Pro Family | Performance of the contract and legal obligations |
| Device token for notifications | Send you reminders | Performance of the contract |
| Advertising identifiers and device data (free plan only) | Show ads and measure their performance | Consent for personalised ads; legitimate interest for non-personalised ads |
| Email (if you opt in) | Send you tips and news | Consent |
Your pet's data is not a person's health data. Even so, we handle it with the same care.
3. Artificial intelligence
To read documents and analyse triage photos we use artificial intelligence services from technology providers. We only send them what each analysis needs and we do not use them to train models with your data. The result is guidance only and is not a veterinary diagnosis.
4. Advertising
On the free plan the app shows Google AdMob ads. They are never shown during a triage or in emergency notices. When you open the app we ask for your consent to personalised ads under the IAB Transparency and Consent Framework; you can change it in My account → Privacy and ads. If you don't consent, you'll see non-personalised ads. Pro and Pro Family have no ads. More information: how Google uses data.
5. Who we share it with
- Hosting, database and storage in the European Union (Google Cloud, Madrid region).
- Authentication and notifications: Google Firebase.
- Artificial intelligence services to read documents and analyse photos.
- Payments: Stripe. We don't store your card details.
- Advertising (free plan): Google AdMob and its partners.
Some of these providers may process data outside the European Economic Area with GDPR safeguards (standard contractual clauses or the EU-US Data Privacy Framework).
6. How long we keep it
For as long as you have an account. If you delete it, we erase your data and your pets' data, except what the law requires us to keep (such as invoices).
7. Your rights
You can access, rectify, erase, object to, restrict the processing of and port your data by writing to privacy@petcare.ws. You can delete your account from the app (how). If you are not satisfied, you can complain to the Spanish Data Protection Agency (aepd.es) or your local authority.
8. Children
PetCare AI is intended for people aged 14 and over.
9. This website and cookies
The petcare.ws website uses no cookies, analytics or advertising, and has no forms. The server keeps technical access logs (IP address, date and page visited) for a limited time for security. If you email us, we only use your details to reply.